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CONTACT CENTER contact center

More than just a supplier for your company, we are the arm that supports you in customer service and care

NATIONAL OMNICHANNEL CONTACT CENTER

From the Octopus operations center located in Morelia, Michoacán, we operate nationwide with state-of-the-art infrastructure that allows us to provide excellent services and includes:

  • - An area of 30,000 square meters
  • - 1,112 equipped workstations
  • - Meeting and training rooms
  • - First-class furniture and technology
  • - Parking for 250 vehicles
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format_quote We hire, train, supervise, and organize our teams by measuring the quality of each customer contact.

Improving our processes is part of our DNA. format_quote

SERVICES


We specialize in taking care of your customers with services such as:
customer service, collections, telemarketing, technical support, and surveys.


Customer service
Customer service
Customer service

Our customer service campaigns focus on the user. Every interaction is designed to listen, understand, and exceed our customers' expectations, offering personalized solutions that transform inquiries into positive and memorable experiences.

Collection
Collection
Collection

We use persuasive negotiation strategies and advanced analysis tools that allow us to identify the best approach for each debtor. Our highly trained team achieves realistic payment agreements, significantly reducing delinquency rates and improving the company's cash flow. We design effective campaigns that maximize the recovery of past-due accounts.

Telemarketing
Telemarketing
Telemarketing

In telemarketing campaigns, we drive tangible results by effectively connecting high-value products with ideal customers. Through strategic and persuasive conversations, we transform prospects into satisfied buyers, maximizing conversion rates and generating significant sales growth.

Technical Support
Technical Support
Technical Support

We offer accurate and efficient solutions, backed by a team of highly qualified experts. Each interaction combines empathy for customer needs with deep technical knowledge, ensuring quick and effective responses to any challenge. Our specialists not only solve problems, but also teach and empower users, enhancing their experience and satisfaction with our products and services.

Conducting surveys
Conducting surveys
Conducting surveys

Our survey campaigns collect key data directly from the target market using proven methodologies and a trained team, maximizing quality and response rates. This data helps companies make informed decisions, better understand customers, measure satisfaction, and identify opportunities for improvement.

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