We provide you with the tools you need to transform every interaction into a memorable experience.
At Octopus, we transform the way you connect with your customers.
Anticipate their needs, exceed their expectations, and turn every interaction into better results for your business.
DISCOVER OUR 360° SERVICES
AI-powered conversational platform that helps consumers purchase products and get answers to their questions across the messaging channels they use every day.
A channel designed to create email marketing campaigns with informational or promotional messages that generate user action through interactive content. This solution enables you to reach all your customers quickly, easily, and securely. You can also segment your mailings, make your emails shareable, viral and measure campaign impact within minutes.
A channel that enables the creation and sending of informational or promotional SMS campaigns to broad audiences.
A module that, when combined with mass email or SMS campaigns, offers users the option to continue their request for products and/or services, allowing contact through phone or digital channels.
Provides accurate, effective, and solution-oriented automated responses. The bots are trained using data shared by users through questions and interactions. With this information, companies can quickly and clearly identify their target audience and their most in-demand products or services.
Management of social networks, campaign performance analysis, brand positioning, competitive analysis, and product or service launches across digital channels.
A telephony technology that enables customers to interact with a company's support system through configurable voice menus in real time, using DTMF tones, without the need for human intervention.
The voice blaster is an effective and direct communication channel that can be deployed at scale without losing effectiveness. Specific campaigns can be created with pre-recorded audio or using TTS (Text-to-Speech) technology that converts text into voice.
Digital customer support is based on online platforms and tools such as websites, live chat, email, social media, or mobile apps.
Comprehensive management application for field operations that enables route optimization and performance tracking to ensure goal achievement.
Customer loyalty survey platform that enables the implementation of timely and agile action plans to improve satisfaction. You gain real-time insights into your customers’ experience and receive alerts when they are dissatisfied, allowing you to take proactive measures to retain them and prevent negative feedback from spreading to others, social networks, or competitors.
Flexible workstations designed to support hourly campaigns, allowing adjustments based on specific needs or demand.
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